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GetDyson.ca Returns Policy

We are confident you'll be thrilled with the DC62 Animal and so we back it up with a full 30-day money-back guarantee (less shipping & handling). If you are dissatisfied for any reason, simply return DC62 Animal with attachments and bonus items within 30 days and we will refund the purchase price (shipping & handling is non-refundable). Please contact customer service toll-free at 1-844-802-8410 between the hours of 9am-9pm EST Monday-Friday, 10am-4pm EST Saturday.

To receive a full refund for an item purchased from Dyson, please follow these three steps:

• 1. Call Customer Service to initiate your return and to
       identify the correct return shipping address and
       method.
• 2. Package the item(s) to be returned in the original
       Dyson packaging.
• 3. Send your returned item(s) shipping prepaid to Dyson
       within 30 days of purchase for a full refund.
       Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight only if the return is a result of our error.